Service and Support

Customer service

Customer satisfaction is our number one business priority.

All of our processes and management systems are focused on achieving the timely delivery of error-free products and services.

To ensure we stay focused on doing just that we undertake internal audits and customer satisfaction surveys twice yearly, just to see what we’re doing right, and what we could be doing better. We’re proud to say that our average approval rating from you, our customers, is in excess of 96%!

As Investors In People for over a decade, we’re continually developing and training our staff so that they operate to ever higher standards.

Dedicated customer service centre

Our dedicated Customer Service Centre means that your day-to-day requirements can be dealt with quickly and efficiently, with a national network of Area Business Managers available for face to face meetings to help you with strategic issues, more complex matters and business opportunities.

With a range of waste and recycling containers that’s second to none, and a bespoke design service, you can have the exact waste container to meet your needs. And, with our significant manufacturing capacity, we have the flexibility to meet your order, whether you want a single Clinical Waste bin or one thousand Continental 1100L foot operated containers all will be delivered by ourselves to where you need them.

We offer our market-leading level of service whether you are large or small, in the UK or abroad. It is this commitment to service, matched with the build quality of our recycling and waste containers, that has led our customers to buy over 1.4 million units, confident of their performance and the back up they will receive.

 

Technical support

Thanks to the world-leading expertise of our Design, Development and Technical Team we are able to offer customers a level of technical support that is unrivalled in the waste and recycling industry.

Our design and test engineers have a wealth of experience advising both the public and commercial waste sectors as well as helping to develop many of the waste and recycling container standards such as the EN 840 testing standard and the EN 1501-5 lift integration standard.

The team is based at the Taylor Test Centre, a unique R&D facility at our Oak Park Headquarters containing the UK’s only EN 840 testing equipment, where we can assess any waste and recycling container’s capabilities and its compliance with relevant regulations.

It’s here that we designed the award winning range of metal Continental bins and continue to develop bespoke trade waste containers using 3D software and pre-production prototyping for both our UK and international customers.

If required, our Technical, Onsite and HSQE teams are all available for site visits to offer more complicated or detailed support and advice.

On a daily basis, our Customer Service Advisers are able to provide telephone support on specific commercial waste issues and as required.